Eduard Romeo Sunga

Helping You Achieve More

with Proven Expertise in Sales, Customer Service, and Creative Solutions.

About Me

A Passionate Sales Specialist with a Versatile Edge

Hi, I'm Eduard! With years of experience in sales and freelancing, I combine a results-driven approach with creativity to help businesses thrive. From crafting seamless customer experiences to building basic websites, I bring ideas to life with passion and precision.

Portfolio

"Bringing Your Vision to Life"

★★★★★

Sales Expertise

Boost conversions and build loyal customer bases with proven techniques.

★★★★★

Customer Service

Delivering satisfaction through thoughtful and responsive support.

★★★★★

Video Editing

Creating professional and engaging content that tells your story.

★★★★☆

Content Moderation

Maintaining a positive, safe, and engaging online presence.

★★★★☆

Social Media

Driving audience growth and brand engagement with impactful strategies.

★★★★☆

Website Design

Designing minimalist, user-friendly websites tailored to your needs.

Grow Your Business

Achieve Success in 4 Easy Steps

  • Get in Touch: Reach out through Email, LinkedIn, Skype, or WhatsApp.

  • Discuss Your Goals: Let’s align on your vision and challenges over a friendly conversation.

  • Develop a Strategy: Crafting a tailored plan with actionable steps and timelines.

  • Achieve Success: Implementing solutions together to surpass your goals.

Contact

Let’s Talk

Ready to Elevate Your Business? Let’s Connect!


© 2024 Eduard Sunga. Transforming Visions into Results. All Rights Reserved.

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Eduard Romeo Sunga

Sales and Service Specialist


Contact

Email
[email protected]
Website
eduardsunga.com
Address
Manila, Philippines

Education

Eulogio "Amang" Rodriguez Institute of Science and Technology | Philippines

LANGUAGES

English: Fluent
Filipino: Native

Disclaimer: Please note, this resume is tailored for my website and public
viewing, containing limited personal information for security reasons. For
inquiries or to connect with me, feel free to reach out via email.

Profile

As a versatile professional with over six years of experience in both remote and office-based roles, I specialize in customer service, sales, and creative solutions. My career journey has allowed me to excel in diverse roles, including Retention Specialist, Junior Account Executive, and Sales Development Representative.With a passion for growth, I continuously upgrade my skills, delving into social media management, video editing, website design, and AI utilization. My mission is clear: to create meaningful customer relationships, drive sales, and help businesses achieve their goals.

HIGHLIGHTS

  • 6+ Years of Experience in sales, customer service, and remote work.

  • Freelancer Expertise in client management, lead generation, and all-around support (phone, chat, and email).

  • Certified Skills in video editing, social media marketing, and basic website design.

AREAS OF EXPERTISE

  • Sales and Account Management: Proven strategies to increase conversions and build loyalty.

  • Customer Service: Delivering exceptional support to enhance satisfaction.

  • Social Media Management: Growing audiences and boosting engagement.

  • Video Editing: Creating professional, eye-catching content.

  • Website Design: Building clean, functional websites like this one.

  • AI Utilization: Integrating technology to streamline processes.


EXPERIENCE

Remote Roles

Sales Development Representative | MonarchConnected (2023)

  • Conducted outbound calls and emails to identify leads and set appointments.

  • Collaborated on sales strategies to maximize growth opportunities.

  • Maintained CRM systems for lead tracking and management.

Customer Support Specialist | Shokz (2022)

  • Delivered seamless support via phone, chat, and email.

  • Exceeded performance metrics while maintaining high customer satisfaction.

Junior Account Executive | Skupos (2021)

  • Managed client accounts and closed sales deals.

  • Conducted client training and provided actionable business insights.

Office-Based Roles

Sales and Service Specialist | AT&T (2019)

  • Handled customer inquiries and provided solutions to concerns related to billing, order tracking, order placement, payment processing, and troubleshooting.

  • Promoted and sold products after resolving customer issues, achieving and exceeding sales targets.

Retention Specialist | Bell Canada (2016)

  • Conducted outbound retention calls to customers who canceled their services, skillfully addressing concerns and providing tailored solutions to win back their business.

  • Utilized exceptional negotiation and customer service skills to achieve high retention rates and customer satisfaction.

Disclaimer: Please note, this resume is tailored for my website and public
viewing, containing limited personal information for security reasons. For
inquiries or to connect with me, feel free to reach out via email.


TOOLS & TECHNOLOGIES

  • CRM Tools: Salesforce, Notion

  • Collaboration: Slack, Microsoft Teams, Google Workspace

  • Design & Editing: Canva, Figma, Filmora, Capcut

  • Web Design: Carrd, Wix

  • Video Conferencing: Zoom, Microsoft Teams

SOFT SKILLS

  • Leadership

  • Communication

  • Critical Thinking

  • Adaptability

  • Attention to Detail

  • Problem-Solving

TECHNICAL SETUP

  • Computer: AMD Ryzen 5, 16GB RAM, Dual Monitor, Windows 11 Pro

  • Internet: Converge ICT, Fiber Optic Connection

  • Camera: MKEPS 1440P 2K USB

  • Microphone: Jabra Evolve 2 40 USB

  • Backup available for equipment and internet


Disclaimer: Please note, this resume is tailored for my website and publi viewing, containing limited personal information for security reasons. For inquiries or to connect with me, feel free to reach out via email.

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