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Eduard Romeo Sunga
Helping You Achieve More
with Proven Expertise in Sales, Customer Service, and Creative Solutions.
About Me
A Passionate Sales Specialist with a Versatile Edge
Hi, I'm Eduard! With years of experience in sales and freelancing, I combine a results-driven approach with creativity to help businesses thrive. From crafting seamless customer experiences to building basic websites, I bring ideas to life with passion and precision.
Portfolio
"Bringing Your Vision to Life"
★★★★★
Sales Expertise
Boost conversions and build loyal customer bases with proven techniques.
★★★★★
Customer Service
Delivering satisfaction through thoughtful and responsive support.
★★★★★
Cold Calling
Mastering the art of engaging prospects and creating meaningful connections over the phone.
★★★★☆
Social Media
Driving audience growth and brand engagement with impactful strategies.
★★★★★
Sales Closer
Sealing deals effectively and turning leads into loyal customers with confidence and strategy.
★★★★☆
Website Design
Designing minimalist, user-friendly websites tailored to your needs.
Grow Your Business
Achieve Success in 4 Easy Steps
Get in Touch: Reach out through Email, LinkedIn, Skype, or WhatsApp.
Discuss Your Goals: Let’s align on your vision and challenges over a friendly conversation.
Develop a Strategy: Crafting a tailored plan with actionable steps and timelines.
Achieve Success: Implementing solutions together to surpass your goals.
Eduard Romeo Sunga
Sales and Service Specialist
Contact
Email
[email protected]
Website
eduardsunga.com
Address
Manila, Philippines
Education
Eulogio "Amang" Rodriguez Institute of Science and Technology | Philippines
LANGUAGES
English: Fluent
Filipino: Native
Disclaimer: Please note, this resume is tailored for my website and public
viewing, containing limited personal information for security reasons. For
inquiries or to connect with me, feel free to reach out via email.
Profile
Sales professional with 6 years of experience in delivering results-driven strategies to enhance customer experiences and drive business growth. Expertise in crafting tailored sales solutions and building client relationships. Proven ability to implement creative sales approaches and leverage technical skills where beneficial to close deals.
HIGHLIGHTS
6+ Years of Experience in sales, customer service, and remote work.
Freelancer Expertise in client management, lead generation, and all-around support (phone, chat, and email).
Certified Skills in video editing, social media marketing, and basic website design.
AREAS OF EXPERTISE
Sales and Account Management: Proven strategies to increase conversions and build loyalty.
Customer Service: Delivering exceptional support to enhance satisfaction.
Social Media Management: Growing audiences and boosting engagement.
Video Editing: Creating professional, eye-catching content.
Website Design: Building clean, functional websites like this one.
AI Utilization: Integrating technology to streamline processes.
EXPERIENCE
Remote Roles
Virtual Assistant | Sales | Social Media Manager | Website Developer| Upwork/OnlineJobsPH (2025)
Managed diverse tasks, including administrative support, email management, and scheduling to improve efficiency.
Conducted outbound calls to generate leads and set appointments, increasing business opportunities for clients.
Enhanced businesses' digital presence through social media
Customer Support Specialist | Shokz (2022)
Delivered multichannel customer support via phone, email, and live chat, specializing in technical troubleshooting and order processing for bone-conduction headphone products.
Achieved and maintained high customer satisfaction scores while managing multiple daily customer interactions, enhancing problem-solving and time management abilities.
Junior Account Executive | Skupos (2021)
Managed sales pipeline through needs-based selling, building client relationships, and nurturing leads to close deals successfully.
Strengthened B2B sales, business development, and consultative selling skills, negotiating effective contracts.
Office-Based Roles
Sales and Service Specialist | AT&T (2019)
Managed over 150 inbound calls daily, resolving billing issues, conducting technical troubleshooting, and addressing queries regarding AT&T mobile products and services.
Identified upselling opportunities for phones, data plans, and service add-ons, contributing to increased revenue and improved customer retention.
Developed and applied strong objection-handling techniques to present value propositions effectively aligned with customer needs.
Retention Specialist | Bell Canada (2016)
Utilized an autodialer to execute high-volume outbound calls, offering tailored solutions, discounts, and service adjustments to retain customers who canceled services.
Handled customer objections and pain points, negotiating effectively to improve customer loyalty and retention deals.
Achieved a significant reduction in churn rates and enhanced customer satisfaction through persuasive communication
Disclaimer: Please note, this resume is tailored for my website and public
viewing, containing limited personal information for security reasons. For
inquiries or to connect with me, feel free to reach out via email.
TOOLS & TECHNOLOGIES
CRM Tools: Salesforce, Notion
Collaboration: Slack, Microsoft Teams, Google Workspace
Design & Editing: Canva, Figma, Filmora, Capcut
Web Design: Carrd, Wix
Video Conferencing: Zoom, Microsoft Teams
Personal SKILLS
Leadership
Communication
Sales Strategy
Critical Thinking
Adaptability
Attention to Detail
Problem-Solving
TECHNICAL SETUP
Laptop: Asus TUF Gaming A15 Ryzen 7
Computer: AMD Ryzen 5 5600G with Radeon Graphics, 16GB RAM, Dual monitor
Storage: 6TB HDD, 1TB SSD, 512gb SSD
Internet: Converge ICT, Fiber Optic Connection - Backup available
Camera: MKEPS 1440P 2K USB
Microphone: Jabra Evolve 2 40 USB
Disclaimer: Please note, this resume is tailored for my website and publi viewing, containing limited personal information for security reasons. For inquiries or to connect with me, feel free to reach out via email.
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Hello there,My name is Eduard. I'm a specialist with over six years of experience in sales, customer retention, and customer support, I have a proven track record of engaging clients, closing deals, and ensuring customer satisfaction across various industries. Whether it's handling high-volume inbound support, making outbound sales calls, or managing accounts, I know how to balance efficiency with a personal touch.In my previous roles, I’ve handled customer interactions through phone, live chat, and email, upsold products while resolving concerns, and built lasting relationships with clients. I’ve worked in B2B and B2C sales, appointment setting, and retention, where negotiation and problem-solving played a key role in my success. Additionally, I’m proficient in CRM tools like Salesforce and HubSpot, as well as project management platforms like Notion and Monday.com, which help streamline workflows and maximize productivity.I’d love the opportunity to contribute my skills to your team. You can review my resume and portfolio at eduardsunga.com. Looking forward to discussing how I can help drive results for your business!Best regards,
Eduard Sunga